![]() ![]() If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Had a terrible time coming back from Vegas return shuttle! Going was great and great driver! Was very very pleased with going! Coming back shuttle was a nightmare the 1:50pm shuttle broke down. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. ![]() BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Very *****.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. They wont do anything to help, they dont give any apologies, they just want to wash their hands of all of this. I left this place very disappointed how this place doesnt know how to treat with respect to us as a customer. Then because I saw the way the this guy doesnt know to do business with the customers I ask him if the another person of mayor ***** of him to talk, he said yes but he doesnt know the schedule of this manager so again dont allow me to do o able to helping me a customer or help to fix or have emphatic how my sister was feeling at ********* airport. I talk to the ladies office that the way desconect my call wasnt right he just yelling at me saying that I dont talked to them. When I arraive I asked the manager if he already know what was happening and the only thing he was trying to do was washing his hand like justifying himself about St. George Shuttle office here in at George and for the lack of service they disconnected my call many times so I need to go personally to the office and talked with the manager. I need to talk to the driver to let my sister go out and she can try to run and do anything to catch the plane.At the same time I was trying to contact St. And also they want bringing back my sister again to at George. She start crying no just for the fact that they lost her luggage also bc she was losing her flight. George to ********* and when the driver drop her at her Terminal, the driver realize that my sister luggage was giving a wrong person so they take my sister to the different places before they drop some passengers to look for my sister luggage. The work services that I customer can to receive. In the end we are the ones that pay for their salaries. I have given the heads up to all of my contacts in ************* posted reviews on Yelp, Trip ************************** etc to make people aware of the lack of customer **********************, empathy and compassion towards customers. I was speechless because she wasnt even aware that I bought the ticket on line, that the 4 am shuttle was disabled on the website, and that I never spoke to an agent. The manager ***** told me that it was ok to file this complaint and showed no empathy or compassion, and some employee named **** that is not even listed as a manager, said I was suggested by the agent that booked the ticket over the phone (she assured me she had listened to the conversation) to buy the 4 am ticket. All I want is for Mr and ************ to be aware of the horrible way their employees handled this. Im not expecting any kind of compensation, even when this was a terrible blow to our finances. I had to borrow money and send it to her to be able buy another ticket. Turns out the driver stopped in Mesquite for a long time (close to 30 minutes), and my sister missed her flight, and she was stranded in ***** with no money and having an anxiety attack for not being able to be home for my dads surgery. They said yes, as long as she had her boarding pass uploaded to her phone and not documenting luggage, and that was the case so we thought there was nothing to worry about. ![]() My sister called the airline and asked if an hour and 10 min was enough to catch her 8:20 am plane on time. According to the information on the website, it leaves St George at 6:00 am and arrives to ********* at 7:10 am (we tried to book the one that leaves at 4 00 am but it was disabled on the website). On 5.20.23 I bought a shuttle ticket on line for my sister. ![]()
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